View our Services page to see what conditions we treat. For further information you can call (615) 860-0808 to speak to a NOVO Healthcare employee.

Yes. For initial evaluations for patients under the age of 16, a legal guardian must be present for the entire appointment, and it is expected that they are wholly focused and engaged on the appointment. 

For follow-up visits, it is expected that parents are with the patient for the entire 20-minute visit.

For older children (teens) the parent may be dismissed for a portion of the appointment and called back in for the closing.

New patient appointments are scheduled for 1 hour and follow-up appointments are scheduled for 20 minutes. This can vary due to individual needs.

Costs depend on your insurance benefits. There is no set cost for our visits as it depends on the care provided and each individual’s insurance benefits.

Yes, we accept most commercial plans, Medicare, Medicaid. To confirm we accept your insurance please reach out to Wendy at wendy@novohealthcare.net and she can confirm network status.

Our new patient self-pay rate is $250 and our return visits are $75, subject to change.

Most of all appointments are virtual via telehealth. We do offer appointments in office the third Wednesday of each month, based upon the federal requirements of those needing to be seen.

We can typically schedule you an appointment within 2 weeks. That can change based upon our holiday schedule.

Our telehealth program, Doxy.me is secure and HIPAA compliant. For more information visit https://doxy.me/en/patients/

Switching to another provider in the practice is determined on a case-by-case basis. We cannot guarantee any switch to another provider.

Once the appointment has been scheduled, you will receive the intake forms that must be completed 48 hours prior to your appointment. This can be done on a computer or phone. On the first visit, you will receive a text the evening before that provides the video link. The day of the appointment, you will receive a call to get you checked in for the appointment. This includes obtaining vital signs, ensuring the link has been received, and collecting any applicable copays, deductibles. Once this has been completed, you will be roomed and then you join that link at your scheduled appointment time. After the appointment, our scheduler will call to schedule your follow-up appointment that is requested within the time frame given by your provider.

NOVO does not require you to have a previous diagnosis. This is a specialty that we are comfortable with and are happy to see anyone needing mental health treatment.

Our provider will prescribe the best course of medication depending on what is discovered during each visit. There is no guarantee that previous medications will be continued. Our providers use best prescribing practices that are suited for each patient individually.

NOVO does collaborate with other physicians as needed. We work with primary care doctors, discharge planners from hospitals, therapists and other specialists.

Appointment follow up varies depending on many factors. It is typically every 4 weeks. Some can be sooner, others may be scheduled for 6-8 weeks.

No therapist appointment is needed prior to care with our office. Once the provider does an assessment, a therapist may be recommended.

We ask that we are given 24 hour prior notice if need to reschedule or cancel appointments. During the time of telehealth, we are not charging a no show fee.